Our Promise
The Hostdeal Service Guarantee
We stand behind our hosting with a 31-day money-back guarantee, 99.9% uptime, and 24/7 support. Your satisfaction is our top priority.
Money Back
Uptime
Support
Domains
What We Promise
Our Guarantee to You
Every Hostdeal plan is backed by these commitments.
Money-Back Guarantee
Try Hostdeal completely risk-free. If you're not satisfied within 31 days, contact us for a full refund — no questions asked, no hoops to jump through.
99.9% Uptime Guarantee
Your website deserves to be online. We guarantee 99.9% uptime with redundant servers, automatic failover, and proactive monitoring.
24/7 Expert Support
Our support team is available around the clock via ticket and email. Real people, real solutions — not chatbots.
Lifetime Domain Protection
Your lifetime domains are yours to keep. We handle renewals automatically at no additional cost for the life of your account.
How It Works
Our Money-Back Process
Request a Refund
Contact our support team within 31 days of purchase. Let us know you would like a refund — no explanation needed.
We Process It
Our team processes your request within 1-2 business days. We may ask if there is anything we can do to help first.
Refund Issued
Your full payment is refunded to your original payment method. Hosting plans, tools, and add-ons are all eligible.
Domain Policy
Lifetime Domain Refunds
Our domain refund policy is simple and transparent.
30-Day Refund Window
Lifetime domains can be fully refunded within 31 days of purchase. After 31 days, domains are non-refundable as they are registered on your behalf.
Full Refund Amount
If you request a domain refund within 31 days, you receive the full purchase price back — no pro-rating or hidden fees.
Keep Using Until Expiry
If you choose not to refund, your lifetime domain stays active with no renewal fees for as long as you have an active Hostdeal account.
Testimonials
What Our Customers Say
Join thousands of happy website owners who chose lifetime hosting.
BL Lim
frugalmindset.com" Great job. You guys are AWESOME. Much appreciated for all the effort and assistance to migrate my sites. FIVE STARS.... "
Doc Johnson
Johnson Vet Services · erikjohnson.com" This is the best hosting service I have been made available of. I have used GoDaddy and even HostGator — but this is far greater. You fixed me the fir... "
David Moore
Affiliate" I personally think this is the best hosting deal on the internet. How do I go about promoting as an affiliate? I want to share this with everyone.... "
100% Satisfaction Guarantee
We're so confident you'll love Hostdeal that we offer a 31-day money-back guarantee. Not satisfied? Get a full refund, no questions asked.
FAQs
Guarantee FAQs
Common questions about our guarantees and refund policy
What is covered by the money-back guarantee?
All hosting plans (monthly, annual, and lifetime), tools, and add-ons purchased within the last 31 days are eligible for a full refund.
How long does a refund take?
Refunds are processed within 1-2 business days. Depending on your payment provider, it may take 3-5 additional days to appear on your statement.
Can I get a refund on lifetime domains?
Yes, lifetime domains can be refunded within 31 days of purchase. After 31 days, domains are non-refundable as they have been registered.
What happens to my website after a refund?
Your hosting account will be deactivated after the refund is processed. We recommend downloading a backup of your files before requesting a refund.
Is there a limit on refund requests?
We process refunds in good faith. Our guarantee is designed for customers who genuinely tried the service and were not satisfied.
How do I request a refund?
Contact our support team via the support page or email. Simply let us know you would like a refund and we will take care of the rest.
Try Hostdeal Risk-Free
31-day money-back guarantee on all plans. One payment, no renewals, no risk.